Collections clerk job description

Position Description: Collections Clerk

Basic Function: The collections clerk position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, legal claims, and the selective use of outside collection services.

Principal Accountabilities:

  1. Stratify collection activities to maximize cash receipts
  2. Issue dunning letters to overdue accounts
  3. Use skip tracing techniques to locate customers
  4. Contact customers regarding overdue accounts and determine reasons for non-payment
  5. Issue payment commitment letters
  6. Negotiate the return of unpaid merchandise
  7. Repossess merchandise when payment is unlikely
  8. Monitor cash on delivery or COD roll payments
  9. Issue credit hold notifications
  10. Coordinate customer credit changes with the credit department
  11. Recommend that accounts be shifted to a collection agency
  12. Process small claims court complaints
  13. Recommend bad debt write-offs
  14. Maintain accurate records about the customer payment status

Desired Qualifications: 3+ years of collections experience, and have experience with an automated telephone dialing system and collections database. Associate's degree in business preferred.  Must be detail oriented, with the ability to work independently.

Supervises: None

Related Courses

Credit & Collection Guidebook