Position Description: Collections Clerk
Basic Function: The collections clerk position is accountable for collecting the maximum amount of overdue funds from customers, which may include a variety of customer location techniques, collection methods, legal claims, and the selective use of outside collection services.
Stratify collection activities to maximize cash receipts
Issue dunning letters to overdue accounts
Use skip tracing techniques to locate customers
Contact customers regarding overdue accounts and determine reasons for non-payment
Issue payment commitment letters
Negotiate the return of unpaid merchandise
Repossess merchandise when payment is unlikely
Issue credit hold notifications
Coordinate customer credit changes with the credit department
Recommend that accounts be shifted to a collection agency
Process small claims court complaints
Recommend bad debt write-offs
Maintain accurate records about the customer payment status
Desired Qualifications: 3+ years of collections experience, and have experience with an automated telephone dialing system and collections database. Associate's degree in business preferred. Must be detail oriented, with the ability to work independently.