Credit & Collection Guidebook: Second Edition

Author: Steven Bragg

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Book Description
The Credit & Collection Guidebook shows how to achieve a balance between more sales and a reasonable amount of bad debt by focusing on the design and management of the credit and collection functions. The discussion ranges from the structure of specific jobs to the full range of collection and litigation tactics that can be used to collect money from customers. Other topics include procedures and controls, credit rating systems, skip tracing, and credit risk reduction. [245 pages]


Table of Contents

Part I - The Credit and Collection Functions
Chapter 1. Credit and Collection Operations
Chapter 2. Credit Procedures
Chapter 3. Credit Controls
Chapter 4. Collection Procedures
Chapter 5. Collection Controls

Part II - Improvements to Credit and Collections
Chapter 6. The Credit Policy
Chapter 7. The Credit Application
Chapter 8. Customer Credit Ratings
Chapter 9. Ongoing Credit Monitoring
Chapter 10. Interpretation of Financial Statements
Chapter 11. Credit Risk Reduction
Chapter 12. Customer Billings
Chapter 13. Payment Handling
Chapter 14. Collection Tactics
Chapter 15. Payment Deductions
Chapter 16. Skip Tracing
Chapter 17. The Collection Agency
Chapter 18. Litigation and Bankruptcy Tactics 

Part III - Other Topics
Chapter 19. Allowance for Doubtful Accounts
Chapter 20. Credit and Collection Technology
Chapter 21. Product and Service Improvements
Chapter 22. Credit and Collection Measurements
Chapter 23. Credit and Collection Laws