Quality control

Quality control is the set of processes used by an organization to ensure that a desired product quality level is attained or surpassed. An adequate quality control environment is achieved by engaging in the following activities:

  • Establishing support of the quality control program by the senior management team

  • Creating a quality training program for all employees

  • Establishing benchmarks for the quality standards to be met

  • Testing products throughout the process for anomalies

  • Bringing quality issues to the attention of those who can provide fixes

  • Adjusting the employee compensation system so that it rewards behavior that supports quality control

The types of quality controls used, as well as the nature of the control environment will vary depending on the type of business. For example, quality control systems will vary markedly for the food service, chemicals, and consumer electronics industries.