Empowerment

Empowerment is the practice of giving employees an increased level of information and decision-making responsibility, so that they can take action to improve the performance of a business. The core concept is to allow those closest to a problem to solve the problem, rather than deferring judgment until a senior management person can address it. Empowerment allows an organization to make better decisions more quickly, so that the firm is more responsive to changes in the market. It can be a significant competitive advantage, especially when competitors do not use the same empowerment practices. Empowerment can also improve employee satisfaction, since employees have a significantly greater amount of control over their jobs.