The duplication of a best practice in a different company location can be difficult, because of the lack of employee training. The problem is particularly pernicious when a company is attempting to roll out a best practice in numerous locations within a short period of time, usually with the intent of saving money as quickly as possible.
The result is likely to be a change that varies from the original best practice - and probably in several key respects. An additional issue is that the employees implementing such an upgrade try to improve upon the original concept without even installing the original concept. The result is likely to be a reduced level of improvement from what was expected.
The elimination of all issues related to best practice duplication centers on two steps:
- The proper documentation of an existing best practice, which means that all procedures, equipment layouts, forms, training, and so forth are captured. This information is then passed along to employees in the roll out locations as part of a comprehensive training class.
- The regimented rollout of this acquired knowledge exactly as it was originally assembled into a best practice. This requires that a certified expert in the best practice be on hand to roll it out in each new location.
In addition, employees at the new locations are not allowed to change any aspect of a best practice at all until they have achieved the results of the initial installation for several measurement periods in a row, thereby demonstrating that they understand the best practice thoroughly. At that point, it is more likely that any changes they make to the best practice will indeed improve upon it.