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    Credit & Collection Guidebook: Second Edition by Steven Bragg

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    Book Description
    The Credit & Collection Guidebook shows how to achieve a balance between more sales and a reasonable amount of bad debt by focusing on the design and management of the credit and collection functions. The discussion ranges from the structure of specific jobs to the full range of collection and litigation tactics that can be used to collect money from customers. Other topics include procedures and controls, credit rating systems, skip tracing, and credit risk reduction. [245 pages]

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    Table of Contents

    Part I - The Credit and Collection Functions
    Chapter 1. Credit and Collection Operations
    Chapter 2. Credit Procedures
    Chapter 3. Credit Controls
    Chapter 4. Collection Procedures
    Chapter 5. Collection Controls

    Part II - Improvements to Credit and Collections
    Chapter 6. The Credit Policy
    Chapter 7. The Credit Application
    Chapter 8. Customer Credit Ratings
    Chapter 9. Ongoing Credit Monitoring
    Chapter 10. Interpretation of Financial Statements
    Chapter 11. Credit Risk Reduction
    Chapter 12. Customer Billings
    Chapter 13. Payment Handling
    Chapter 14. Collection Tactics
    Chapter 15. Payment Deductions
    Chapter 16. Skip Tracing
    Chapter 17. The Collection Agency
    Chapter 18. Litigation and Bankruptcy Tactics 

    Part III - Other Topics
    Chapter 19. Allowance for Doubtful Accounts
    Chapter 20. Credit and Collection Technology
    Chapter 21. Product and Service Improvements
    Chapter 22. Credit and Collection Measurements
    Chapter 23. Credit and Collection Laws